Return Policy

RETURN POLICY
Last updated February 14, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@heavenlyessence.net to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
Heavenly Essence, Inc.
Attn: Returns
RMA #
9328 Elk Grove Blvd
Suite 105-107
Elk Grove, CA 95624  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS    
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
           
     ●     Heavenly Essence will only accept returns of products that have been damaged or if the product is defected.   
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
support@heavenlyessence.net 
This return policy was created using Termly’s Return and Refund Policy Generator.
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