FAQ

Q: WHO ARE YOUR PRODUCTS FOR?

A: Our products are for African American women who suffer from dry or itchy scalp, hair breakage, thinning hair, or damaged hair.

Q: WHAT SETS YOUR PRODUCTS APART FROM OTHER PRODUCTS?

A: Our specialty products are mainly for women who are sensitive to synthetic ingredients and fragrances. They are formulated with premium quality ingredients that help deliver the best results for your hair.

Q: WHERE CAN I PURCHASE YOUR PRODUCTS?

A: Our products are available for purchase online through our website. Other locations will be added overtime.

Q: WHERE CAN I CHECK THE STATUS OF MY ORDER?

A: You can check the status of your order through the United States Postal Service. Click here to get started.

Q: HOW CAN I LEARN MORE ABOUT HAIR PRODUCT INGREDIENTS?

A: You can check out the list of ingredients for each of our products on each prospective product’s webpage.

Q: WHICH CARRIER(S) DO YOU USE TO SHIP PRODUCTS?

A: We have partnered with the United States Postal Service to ship our products.

Q: DO YOU SHIP PRODUCTS TO MILITARY BASES?

A: We do ship products to military outposts via United States Postal Service. Make sure to include the armed forces location where you’re stationed when checking out.

Q: DO YOU SHIP INTERNATIONALLY?

A: We currently don’t ship Internationally. We ship to all 50 U.S. states and its territories.

Q: ARE YOUR PRODUCTS ANIMAL TESTED?

A: No. We don’t test our products on animals.

Q: I WANT TO TRY A FREE SAMPLE OF THE HAIR PRODUCT. HOW CAN I GET ONE?

A: You can click here to submit a request for a free sample.

Q: CAN I SEND A REQUEST TO RECEIVE PRODUCT SAMPLES FOR MY UPCOMING EVENT?

A: We are not currently accepting requests to send product samples to upcoming events. However, we are willing to send one sample to you. If interested, reach out to us at info@heavenlyessence.net

Q: IF I HAVE TO RETURN A PRODUCT, WHAT ADDRESS DO I NEED TO SHIP TO?

A: Our return address is:

Heavenly Essence, Inc.

9328 Elk Grove Blvd

Suite 105-107

Elk Grove, CA 95624

Q: CAN I GET A REFUND ON A PRODUCT IF I DON’T LIKE IT?

A: We are only offering refunds for products that are either damaged or defected at the moment you received the products in your hands. Click here to read more about our refund policy.

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